The customer experience is everything. Are you providing the best service possible? Ticketing (or issue tracking) helps you manage your customer support team and ensures the best service to your leads and clients. Assign tickets, manage responses, and track issues easily all from one dashboard. Providing great customer service really doesn’t get any easier.
Great customer support is about making sure all of your customers’ issues are taken care of in an effective and timely manner. FunnelMaker's ticketing system lets you easily track customer issues and make sure no support questions slip or go unanswered. Assign tickets manually or automatically to those in charge of responding to them and update the tickets for efficient and transparent follow up. You can always see who responded and what the results were of each ticket submitted.
Your custom form plays a large part in your team's lead capturing success. With the ticketing system, you can create forms, change the design with CSS, choose custom fields to include, and configure many more useful options. By using the ticketing feature for lead capture, your team will always have a record and ticket number of the lead's submission, as well as any ticket responses from your team. The ticketing system truly represents the highest level of organization, and what team doesn't want that?
Set up different categories for each issue or inquiry, trigger automatic follow-ups, review ticket history, and assign tickets to the appropriate team members. Our ticketing platform is great for any support or customer service team, no matter the size. We are the perfect platform to help you take your service to the highest level possible.
Overall, ticketing helps your business communicate better to the customer, while running a more organized and service oriented organization. When you have a lot going on, and not a lot of people to manage it, ticketing becomes a necessary element in organizing, managing, and learning about your clients.
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